Thank you so much for choosing us. We are honored to capture your memories through photo and video, and we promise to give our very best in delivering beautiful, lasting work that you can treasure for years to come.

To keep everything clear and smooth, we’ve prepared this simple agreement. It outlines the details of our service as well as the mode of payment, ensuring we’re on the same page. Please take a few moments to review it, and if everything looks good, kindly confirm your agreement.

We’re excited to create something truly meaningful for you. 

With gratitude,

Elia Visuals Team

Cancellation & Rescheduling

Cancellation by the Client

The booking fee/down payment is non-refundable, as it secures the reserved date and time and compensates for declined bookings and preparation made for the session.

If the Client cancels after full payment has been made, any amount paid beyond the non-refundable booking fee may be refunded at the Service Provider’s discretion, less any expenses already incurred.

Rescheduling

Clients may request to reschedule their session at least 14 days before the scheduled shoot date.

• Rescheduling is subject to the Service Provider’s availability.

• A ¥15,000 rescheduling fee will apply.

• Requests made within 14 days of the scheduled session may be treated as a cancellation and require a new booking.

Cancellation by the Service Provider

If the Service Provider is unable to fulfill the agreement due to illness, emergency, or other unforeseen circumstances, the Client will be offered:

• A replacement photographer/videographer (subject to Client approval), or

• A full refund of all payments received, if no suitable replacement is available.

The Service Provider shall not be liable for any additional costs incurred by the Client.

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Delivery Timeline

Edited files will be delivered within the following estimated timeframes:

• Photos: 3–4 weeks after the shoot date.

• Highlight Video (if included): 6–8 weeks after the shoot date.

  
  

Delivery times may be extended during peak seasons, holidays, or due to unforeseen circumstances. The Client will be informed promptly of any significant delays.

All final files will be delivered via an online gallery or downloadable cloud link.

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Image Selection & Editing

The Service Provider will carefully select and professionally edit the best images from the session.

Raw (unedited) photos and video footage are not included and will not be released unless otherwise agreed upon in writing.

Editing style, color grading, and artistic decisions are made at the Service Provider’s professional discretion and are consistent with the portfolio presented to the Client.

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Rights & Usage

The Service Provider retains full copyright ownership of all photographs and videos created during the session.

The Client is granted a perpetual, non-exclusive license for personal use, including:

• Printing

• Sharing on social media

• Personal archiving

• Sharing with family and friends

Commercial use, resale, editing, applying filters, or publication by third parties requires prior written consent from the Service Provider.

Unless the Client requests otherwise in writing before the shoot, the Service Provider may use the images and videos for:

• Portfolio

• Website

• Social media

• Advertising

• Marketing materials

• Competitions and publications

The Client’s privacy preferences will always be respected.

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Liability

The Service Provider will exercise reasonable skill, care, and professional judgment in providing the services.

However, the Service Provider shall not be held liable for delays or failure to perform caused by circumstances beyond reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Transportation delays

• Government restrictions

• Venue limitations

• Illness or medical emergencies

• Equipment failure despite carrying backup equipment

In the unlikely event that images or videos are lost, damaged, or rendered unusable due to equipment malfunction, data corruption, or other unforeseen technical failure, the Service Provider’s liability shall be limited to the total amount paid by the Client.

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Client Responsibilities

The Client agrees to:

• Arrive on time at the agreed location.

• Obtain any necessary permits or venue permissions unless otherwise agreed.

• Inform the Service Provider of any important schedule changes.

• Ensure all participants cooperate during the session.

The Service Provider is not responsible for reduced coverage caused by late arrival, schedule delays, venue restrictions, or lack of cooperation.

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Weather Policy

For outdoor sessions, if weather conditions make shooting unsafe or significantly affect the quality of the session, both parties may agree to reschedule without penalty (excluding travel expenses already incurred, if applicable).

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Force Majeure

Neither party shall be liable for failure to perform due to events beyond reasonable control, including acts of God, pandemics, war, government restrictions, natural disasters, or similar unforeseen events.